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Return Policy

Exchanges / Returns

PurpleArmour.net does not do returns but will exchange items if the process is initiated within 7 days of shipment ("return period").  Items must be accompanied by a receipt.

Exchanges will not be accepted if:

  • The item have been worn
  • The item smells of cologne, perfume, smoke
  • Stains, marks, burns, snags, or any other blemishes are visible
  • Alterations or modifications of any kind have been made
  • Price tags have been removed, altered or damaged

The Exchange Process

To initiate the exchange process, you should first submit an email to Sales@PurpleArmour.net. Once your request is received (within 7 days of the original ship date) we will determine the appropriate course of action.

Shipping the Package

Once Purple Armour verifies and/or approves the submitted exchange request the customer will ship the item(s) to the following address:

Customer Service/Returns and Exchanges
P.O. Box 32431
Charlotte, NC 28232

Please note that you are responsible both for shipping costs and for damage to the item while in transit; therefore we strongly suggest you purchase insurance when shipping.
All shipments must be received within 10 days of authorizing the return request received from the customer.