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Our Policies
Shipping Policies
We offer the following shipping methods and delivery times:
Standard: |
USPS Priority Mail |
Express: |
UPS 2 Day Delivery |
Shipping Charges |
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» An additional $ 17.50 freight charge per order will be added for international shipment. |
Taxes
We collect state sales tax when the shipping address is in one of the following states:
State |
Rate | |
|---|---|---|
NC |
7.25% |
Return Policies
Returnable Items
purplearmour.net will refund or exchange items if the return process is initiated within 15 days of shipment ("return period").
Defective items may be exchanged for the same item. If the same item is not available, the customer (you) and purplearmour.net may agree on a different item in exchange for the defective item, or purplearmour.net may issue a refund, after confirming that the item is indeed defective. If the substituted item for exchange has a different value than the defective item, purplearmour.net will either charge or credit the difference to the customer.
The Return Process
Before receiving any item from purplearmour.net, you should make sure it is not damaged when you receive it. If the package is obviously damaged, the easiest solution is to simply refuse delivery, and let us know what happened. If you do accept delivery of obviously damaged goods, please make sure the carrier notes the damage, making it easier for purplearmour.net to file a damage claim. If you don't notice the damage or defect until later, or want to return the item (if unopened) for another reason, then please follow the procedures outlined below.
To initiate the return/exchange process, you should first submit an email to info@purplearmour.net. Once your request is received (within 15 days of the original ship date) we will determine the appropriate course of action.
Shipping the Package
Once Purple Armour verifies and/or approves the submitted return requests the customer will ship the items to the following address:
Customer Service/Returns and Exchanges
P.O. Box 32431
Charlotte, NC 28232
Please note that you are responsible both for shipping costs and for damage to the item while in transit; therefore we strongly suggest you purchase insurance when shipping.
All shipments must be received within 10 days of authorizing the return request received from the customer.
Return Package Contents
All returned or exchanged items must be returned in "like new" condition, and must include all accessories, warranty cards, UPC codes and owners manuals if applicable.
Purplearmour.net cannot accept for return or exchange items that are not in their original condition, damaged (unless received already defective or damaged), or missing any parts or accessories, and will send these items back at the owner's (your) expense.
Processing Returned Items
Once Purplearmour.net receives the returned item, we will notify you of the receipt, and process the return or exchange. If the return or exchange is due to an error on Purple Armour's part or that of a manufacturer (i.e., a defective product, or if the wrong item was shipped), we will reimburse shipping costs; otherwise you are responsible for shipping to and from Purple Armour's return facility.
Refunds
Any refunds for items purchased using PayPal will be credited back to that account; refunds for purchases made by money order will be refunded by after shipping costs are deducted. If the customer (you) has other outstanding debt with Purple Armour, Purplearmour.net reserves the right to apply the refund to the customer's outstanding debt.
Store Privacy Policies
Our Commitment to Privacy
PurpleArmour.net values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we do, however, share your information with our affiliates and under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact PurpleArmour.net customer service in any of three ways:
1. Email info@purplearmour.net.
2. Call us at 1.704.277.0198
3. Write to us at:
PurpleArmour.net Customer Services
P.O. Box 32431
Charlotte, NC 28232.
If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. You may exercise your choices about how we collect and use your information at any time.
Our Privacy Policy:
What kind of information does Purplearmour.net collect?
We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website, place an order online, save your info with us online, or participate in a contest, promotion or survey. We maintain a record of your product interests and the purchases you make online, and may also acquire information about you from our joint marketing partners, from unrelated third parties.
How does Purplearmour.net use my information?
When you place an order or make a purchase from Purplearmour.net, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase.
When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions and to help us learn more about your shopping preferences. If you participate in a contest or promotion (online, or over the phone), we may use your personal information to send you e-mails, postal mail, or telephone (including text messages) regarding our products, services, contests and promotions. From time to time, we may use this information to contact you via e-mail, postal mail, or telephone to learn more about your shopping preferences.
You always have the choice not to receive marketing information or calls.
In addition, we may use information about you and your product interests and purchases from us to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings.
To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.
Does Purplearmour.net share my information with third parties?
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